Shipping, Returns & Refunds

Shipping Policy

At La Puerta Coffee, we are dedicated to ship our coffee beans throughout the United States. Because our coffee is a perishable food product, we can not accept returns of coffee. We do, however, want every order to arrive safely and correctly. If there is a problem with your order, please contact us and we’ll do our best to make it right.

Shipping

We currently ship roasted coffee beans to addresses within the United States using USPS and UPS. Orders are typically processed and shipped within 1–3 business days after the order is placed.

Once your order ships, you’ll receive a shipping confirmation email containing your tracking information.

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Free Shipping

We offer free standard shipping on orders of $50 or more before applicable taxes and after any discounts or promotions, unless otherwise stated. Orders under $50 will be charged the applicable shipping rate displayed at checkout. If an order qualifies for free shipping and is later partially canceled or adjusted below the $50 threshold before shipment, we may recalculate the applicable shipping charge.

Returns & Refunds Policy

Returns or Exchanges

All coffee sales are final. We do not accept returns or exchanges of coffee.

We cannot accept returns or exchanges because of:

A change of mind
Personal taste or flavor preference
A preference for a different roast level
A preference for a different coffee
An order that has already been shipped
Coffee that has been opened or used

Because we roast our coffee in small batches and ship it as a fresh food product, returned coffee cannot be resold.

Please do not send coffee back to us unless we have specifically instructed you to do so.

Refund Policy

While we do not offer refunds for routine returns or changes of mind, we may issue a full or partial refund when there is a problem with an order.

Refunds May Be Issued For:

An order that we cannot fulfill.
An item that was incorrectly shipped and cannot be replaced.
A package that arrives damaged and cannot be reasonably replaced.
A missing item that cannot be replaced.
An order that cannot be shipped within the timeframe promised and the customer chooses to cancel when applicable.
Other circumstances where we determine that a refund is an appropriate resolution.

Refund eligibility is determined on a case-by-case basis.

Refunds Are Not Available For:

Change of mind after purchase
Personal taste or flavor preferences
Preference for a different roast or coffee
Coffee that has been opened or partially consumed
Failure to store coffee properly after delivery
Orders that were correctly fulfilled and delivered as ordered
Delays caused by USPS, UPS, weather, holidays, or other circumstances outside our reasonable control, unless otherwise required by applicable law

Damaged, Incorrect, or Missing Items

If your order arrives damaged, you receive the wrong coffee, or an item is missing from your order, please contact us at [email address] within [48 hours / 3 days] of delivery.

Please provide:

Your order number
A description of the problem
Photos of the package and coffee, when applicable

Depending on the situation, we may provide a replacement or another appropriate resolution. Please do not return coffee unless we specifically instruct you to do so.

Shipping Delays

We work hard ship orders within our stated processing timeframe. However, USPS and UPS may occasionally experience delays caused by weather, holidays, transportation issues, high shipping volumes, or other circumstances. Once your package has been handed to the carrier, delivery timing is outside our direct control.

If we learn that we cannot ship your order within the timeframe we promised, we will contact you regarding the delay and provide the appropriate options, including cancellation and a refund when required.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at [email address].

We will do our best to accommodate cancellation or modification requests before the order has been processed or shipped, but we cannot guarantee that changes can be made once an order has entered production.

How Refunds Are Processed

If you are approved for a refund, the refund will be issued to the original payment method used for the purchase.Once we initiate the refund, the time it takes for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

We are not responsible for delays caused by your financial institution or payment provider. Unless otherwise agreed or required by law, original shipping charges are non-refundable.

Our Commitment to You

We can not accept routine returns of coffee, but we stand behind the quality and accuracy of every order we ship. If you believe there is a problem with your coffee or your order, please reach out to us. We’d rather have the opportunity to understand what happened and find a reasonable solution than leave you with a disappointing experience.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us by sending us a message on our Contact page www.lapuertacoffee.com/contact